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Our Culture

We are an unstoppable force of quality and service excellence. To us trade work is easy, but it’s our distinctive understanding of service that sparks brand loyalty and strong community engagement. We resolve client’s needs with the highest quality of service in the industry and incomparable workmanship. We action every call out with a respectful, professional and compelling experience, engaging and resonating with our customers.

Our desire to be more and do more than what is expected has given us the opportunity to prosper and stand out in Sydney’s market. It is this reputation and history that we pride ourselves on and we build upon as we become the future of trade services.

Our Team

Our team consists of our internal office team and our field team of skilled tradespeople and apprentices. All of our team go through an extensive induction process to ensure they are accustomed and adoptive of the ‘Glenco way’. Our team are motivated by the following principles and core company values....

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Available Positions

Marketing Specialist

  • Are you our next marketing superstar?
  • Do you want a flexible part time role?
  • Do you thrive in a fun and fast paced team environment?

 

Varied and interesting role with dynamic, growing trade services business. Part time 2-3 days per week.

 

Glenco is a market leading electrical, air conditioning, and security services business. This dynamic, expansive, and growing business is currently seeking a part-time experienced Marketing Specialist to join the team, reporting directly to the Company owners.

 

Your day to day responsibilities will include;

  • Develop a marketing plan in line with Glenco’s strategic business objectives
  • Develop marketing materials (print and digital) to support sales & marketing activities
  • Develop and execute social media strategies
  • Manage the Glenco website including managing digital activities such as SEO and PPC working closely with an external agency
  • Seek out and manage all PR initiatives for the business including writing and submitting business award entries
  • Produce engaging content including EDMs, blogs, social posts, and video
  • Build strong relationships with suppliers, key customers & internal stakeholders
  • Manage and build out marketing automation to nurture leads from attract to sell to wow, plugging any leaks in the conversion funnel
  • Manage brand reputation and brand assets
  • Keep brand consistent and aligned across multiple print and digital platforms
  • Report on marketing analytics including ROI from campaigns and promotions

 

Skills and Experience Required

 

This role is well suited to a marketing and/or communications professional with 2-3 years’ experience in a similar environment. The successful candidate will be enthusiastic, passionate and creative, with a flair for developing innovative and engaging marketing concepts and activities.

 

  • 2-3 years’ experience in marketing coordination role
  • B2C and B2B experience
  • Relevant qualifications
  • An interest in working in the trades industry
  • WordPress, Adobe Creative cloud and Infusionsoft experience will be well regarded
  • Commercially focused
  • Exceptional communication and interpersonal skills
  • Negotiation and organisational skills, working to tight deadlines, managing multiple projects at once
  • Strong attention to detail
  • Positive and can-do attitude
  • Customer focused, proactive and willing to take initiative and ‘do’

 

 

If this sounds like the perfect role for you then please apply by submitting your cover letter and CV to hr@glenco.com.au today.

Apply

Customer Service & Sales Support

  • Fun and fast-paced team environment
  • Excellent opportunity for growth and career advancement
  • Based in Alexandria, Sydney

 

Glenco is a market leading electrical and air conditioning services business. This dynamic, expansive, and growing business is currently seeking a full-time experienced Customer Service & Sales Support professional to join our friendly team. This role reports to the Operations Manager.

 

This is an exciting role for someone who thrives on customer engagement and experience. The ideal candidate will have strong time management skills, high attention to detail, excellent problem-solving skills and a desire to deliver results and form positive relationships in a team-based culture.

 

Your day to day responsibilities will include;

  • Manage customer/job specific issues ensuring a positive outcome
  • Manage all customer feedback (positive and negative) towards a win-win outcome
  • Manage all online (Facebook/Google/website) reviews and respond in a timely and professional manner
  • Identify and implement customer experience initiatives to improve our engagement and NPS ratings
  • Discuss pricing and terms with customers
  • Organise customer events and gifts as required
  • Communicate positive feedback internally to teams
  • Effectively onboard new customers
  • Support Operations Manager to identify and convert new business as well as customer retention strategies
  • Provide assistance to the Service team in scheduling jobs
  • Provide analysis and reporting on market & competitor intelligence

The successful candidate will be able to demonstrate the following Skills and Experience:

  • Customer Service Experience
  • Experience working in the trade industry would be highly desirable
  • Knowledge and experience in job management system (SimPro) preferred not essential
  • Skilled in Excel and Word processing software
  • Excellent communication and interpersonal skills
  • Analytical and problem-solving abilities
  • Strong time management and organisational skills with the ability to work to tight deadlines and juggle competing priorities
  • Strong attention to detail
  • Positive and can-do attitude
  • Customer focussed, proactive and willing to take initiative

Apply now!

If this sounds like the perfect role for you then please apply by submitting your cover letter and CV to hr@glenco.com.au

Apply

Electrician

Glenco is an established electrical company who have been providing exceptional service to our customers for over 30 years. Our key to success is our strong team culture, commitment to our people and passion for what we do!

The Role

An exciting Glenco opportunity has become available for an experienced Licenced Electrician to join our friendly team based in Sydney. You will enjoy a varied and interesting work including installation, maintenance, and service.

 

Skills and Qualifications

  • Current Electrical Licence
  • Current NSW Drivers Licence
  • Demonstrated experience in installations, service and identifying faults
  • Demonstrated knowledge of the electrical trade and safe work practices
  • Strong work ethic and a sense of humor!

 

Benefits and Culture

  • Generous Salary and Perks – Work vehicle, phone, and ipad provided by us!
  • Supportive Team Culture – Be a part of a friendly and supportive team.
  • Ongoing Training and Professional Development – This is a long-term career opportunity with advancement opportunities
  • Overtime work available

 

Apply Now!
If this sounds like a perfect fit for you, please apply to Katrina at hr@glenco.com.au with your resume attached.

 

Apply

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